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Fragmented data, disconnected systems, and siloed teams often stand in the way of delivering seamless, personalized interactions.

The critical question emerges: How can brands effectively deliver the next evolution of customer experiences in a rapidly evolving AI landscape?

Join AWS, Zendesk and TTEC Digital industry experts as we explore practical strategies for designing the contact center of the future—one that enhances agent performance, streamlines operations, and seamlessly integrates AI-driven insights to elevate customer experiences.

Customer Experience in the Age of AI

Evolving Expectations and the Future of Data-Driven Contact Centers

Wednesday 16th July 2025

6:30pm - 9:00pm | Nizuc, New York

Meet the Speakers

Wednesday 16th July 

6:30pm - 9:00pm | Nizuc, 485 10th Ave, New York

Talking points

AI is set to transform the way customers interact with contact centers, redefining what a great customer experience looks like. 

Organizations are actively pursuing avenues for growth, recognizing that Generative AI holds the potential to not only meet but exceed customer expectations, serving as the catalyst for market differentiation through hyper-personalized experiences.